Bajiok Privacy Policy — How We Handle Your Data

01 Introduction

Bajiok ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how bajiok collects, uses, stores, and protects the personal data of players based in Bangladesh and elsewhere.

This policy applies to all data collected through the bajiok website at bajiok.best, the bajiok mobile app, and any communication channels operated by bajiok including live chat and email support. It should be read alongside bajiok's Terms and Conditions and Responsible Gaming Policy.

Bajiok takes a straightforward approach to privacy: we collect only what we need, we use it only for the purposes stated in this policy, and we never sell it to anyone. If you have questions about anything in this policy, contact bajiok support at any time.

02 Data We Collect

Bajiok collects personal data in two main categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name
• Date of birth
• Mobile phone number
• Email address
• Payment method details (bKash number, Nagad number, bank account details)
• Identity verification documents (national ID, passport, or driving licence) when requested
• Proof of address documents when requested
• Communications sent to bajiok support via live chat or email

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited on bajiok and time spent on each page
• Game sessions, bet history, and transaction records
• Cookie and session data (see Section 6 for full details)
• Referral source — how you arrived at bajiok

03 How We Collect Your Data

Bajiok collects your personal data through several channels, all of which are clearly associated with your use of the platform:

• Registration form: When you create your bajiok account, you provide your name, date of birth, phone number, and email address directly.
• Deposit and withdrawal transactions: When you make a payment, bajiok receives transaction details from your payment provider including the payment method identifier and transaction amount.
• Identity verification: When bajiok requests verification, you upload documents directly through the platform's secure verification portal.
• Platform usage: Bajiok's servers automatically log technical and usage data whenever you access the platform, play a game, or interact with any feature.
• Support interactions: When you contact bajiok support via live chat or email, the content of those communications is recorded and stored.
• Cookies and tracking technologies: Bajiok uses cookies and similar technologies to collect session and preference data. See Section 6 for full details.

04 How We Use Your Data

Bajiok uses your personal data only for the purposes listed below. We do not use your data for any purpose that is not described in this policy without first obtaining your explicit consent.

• Account management: To create, maintain, and secure your bajiok account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals through your chosen payment method and to verify that payment methods belong to you.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To meet bajiok's obligations under applicable laws and regulations, including anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the performance, design, and features of the bajiok platform.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support through bajiok's responsible gaming tools.
• Promotions and communications: To send you information about bajiok promotions and offers that are relevant to your account, where you have not opted out of such communications.

05 Sharing Your Data

Bajiok does not sell your personal data to any third party. However, in order to operate the platform effectively and comply with legal obligations, bajiok may share your data with the following categories of third parties:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: When bajiok requests identity verification, your documents may be processed by a third-party verification service operating under strict data protection obligations.
• Game providers: Some game providers may receive anonymised session data to support game functionality and fair play monitoring.
• Regulatory and law enforcement authorities: Bajiok may be legally required to disclose player data to government agencies, regulators, or law enforcement bodies. Bajiok will comply with such requests where legally obligated to do so.
• IT and security service providers: Third-party providers who support bajiok's infrastructure, hosting, and security operations may have limited access to data as part of their service delivery, under strict confidentiality agreements.

All third parties with whom bajiok shares data are required to handle that data securely and in accordance with applicable data protection standards. Bajiok does not permit third parties to use your data for their own marketing purposes.

06 Cookies and Tracking Technologies

Bajiok uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in between sessions, and understand how players use the site so we can make it better.

Types of cookies bajiok uses:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like deposits and game loading. These cannot be disabled.
• Analytics cookies: These help bajiok understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and is not linked to individual identities.
• Preference cookies: These remember your settings and preferences, such as language selection and display options, so you don't have to set them every time you visit.
• Security cookies: These help bajiok detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use bajiok normally. Bajiok does not use third-party advertising cookies or cross-site tracking technologies.

07 Data Retention

Bajiok retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The specific retention periods for different categories of data are as follows:

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Security Measures

Bajiok takes the security of your personal data seriously and applies multiple layers of protection to keep it safe. The security measures in place on bajiok include:

• SSL/TLS encryption on all data transmitted between your device and bajiok's servers.
• Encrypted storage of sensitive data including passwords and financial information.
• Restricted access controls — only authorised bajiok staff with a legitimate need can access player data.
• Regular security audits and vulnerability assessments of bajiok's infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated fraud detection systems that monitor for unusual account activity in real time.

While bajiok takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their bajiok accounts and to contact support immediately if they suspect any unauthorised access.

09 Your Privacy Rights

As a bajiok player, you have the following rights over your personal data. To exercise any of these rights, contact bajiok support via live chat or email at [email protected].

Bajiok will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and you will be notified if an extension is required.

10 Minors and Under-18 Players

Bajiok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If bajiok discovers that an account has been registered by a person under 18, that account will be closed immediately and any personal data associated with it will be deleted, except where retention is required by law.

If you are a parent or guardian and believe that a minor has registered on bajiok using your details or their own, please contact bajiok support immediately at [email protected]. Bajiok will investigate and take appropriate action as quickly as possible.

11 Changes to This Privacy Policy

Bajiok may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When material changes are made, bajiok will notify players via a notice on the platform or by email to the address registered on your account.

The "Last Updated" date at the top of this page will always reflect the most recent revision. Continued use of bajiok after an updated Privacy Policy takes effect constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using bajiok and contact support to close your account.

12 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how bajiok handles your personal data, please get in touch. Bajiok's support team is available 24 hours a day, 7 days a week.

You can reach bajiok via live chat directly on the platform, or by email at [email protected]. When contacting bajiok about a privacy matter, please include your registered username or email address so we can locate your account quickly.